Refund policy
At Gentlo, customer satisfaction is important to us.
Please review our return policy carefully before placing an order.
If you receive a damaged, defective, or incorrect item, contact us within 15days of delivery with clear photos or videos showing the issue.
We offer refunds or returns for issues such as;
- Damaged items
- Incorrect product received
- Or poor quality
Once your request is approved, we will offer a refund or exchange the item depending on the situation.
However, we do not accept refunds or resends for personal reasons, such as ordering the wrong size or simply disliking the product.
Non-Returnable Items:
- Wrong size or fit
- Change of mind or personal preference.
- Items worn, washed, or altered.
Sizing Disclaimer:
Please review the size chart carefully before purchasing. Due to manual measurements, a slight variation (1–3 cm) may occur. Due to shipping charges we do not accept returns for sizing issues.
💳 Refund Processing:
Approved refunds are processed back to the original payment method after review.
For any return or refund inquiries, contact us at:
Contact Us
+97430564076